Insurance Claim - Prudential Malaysia

Claims process flow    
 
 
 
MAKING A CLAIM
1. Please notify the Claims Department immediately of any possible claims.
 
2. You can contact your agent for the necessary requirements or you can obtain the information and claim form at this website. Alternatively, please call our Customer Line at 03 -  21160228 and our Customer Service Officers will be pleased to advise you on the Claim requirements and appropriate forms to complete.
 
3. You can also visit our nearest Branches. Please refer to Prudential's  list of Branches Addresses.
 

4. Complete the required forms.

 
5. Submit the completed forms and supporting documents to us via your agents or you may also submit the documents directly to us at the following address:-
Prudential Assurance Malaysia Berhad
Level 17, Menara Prudential,
10, Jalan Sultan Ismail,
50250 Kuala Lumpur, Malaysia.
 
CLAIM STATUS ENQUIRIES
You may check the status of your submitted claim via the following options :
1. Through your agent
2. Contact our Customer Service line at 03-21160228
3. Send us an email at customer.mys@prudential.com.my
 
Note: The above information serves as a guide. In the event that you have any queries on the above, kindly contact your agent, Customer Service at 03-21160228 or write to us at customer.mys@prudential.com.my.