Types of Claims

1 A. Death Claims

Accidental/Unnatural Death

Documents Required

i. Duly completed Death Claim Form

ii. Medical report pertaining to the cause of death (where applicable)

iii. Original Policy Document

iv. Certified True Copy of Death Certificate ( by PAMB branch PIC or Business Development Executive/Manager)

v. Certified True Copy of Deceased's IC/Birth Certificate

vi. Certified True Copy of Claimant's IC and:

Claimant	Documents Required (Original or Certified True Copy)
Spouse	Marriage Certificate
Children	Birth Certificate of Claimant
Parent	Birth Certificate of Deceased
Sibling	Birth Certificate of Deceased and Claimant

vii. Others: Biopsy, MRI, scan and investigation results ( where applicable)

viii. Original post mortem report ( for Accidental Death only)

ix. Police report ( for Accidental Death only)

x. Newspaper cutting ( for Accidental Death only)

xi. Hospital's itemized bills

xii. Hospital's original receipts

Note:

Original or Certified True Copy of death certificate and proof of entitlement must be produced at the Customer Centre and will be returned immediately after verification. Death Certificate certified by your lawyer or any Notary Public is also accepted.

If death occurred abroad, the death certificate and all related documents must be authenticated by the Malaysian Embassy. All non-English documents need to be translated into English by a certified translator. The translated documents must be authenticated by a Notary Public.

Natural Causes(illness)

Documents Required

i. Duly completed Death Claim Form

ii. Medical report pertaining to the cause of death (where applicable)

iii. Original Policy Document

iv. Certified True Copy of Death Certificate (by PAMB branch PIC or Business Development Executive/Manager)

v. Certified True Copy of Deceased's IC/Birth Certificate

vi. Certified True Copy of Claimant's IC and:

Claimant	Documents Required (Original or Certified True Copy)
Spouse	Marriage Certificate
Children	Birth Certificate of Claimant
Parent	Birth Certificate of Deceased
Sibling	Birth Certificate of Deceased and Claimant

vii. Others: Biopsy, MRI, scan and investigation results (where applicable)

viii. Hospital's itemized bills

xi. Hospital's original receipts

2 B. Crisis Cover Claims

Documents Required

i. Duly completed Crisis Cover Claim Form

ii. Medical report pertaining to your medical condition

iii. Origial Policy Document

iv. Others: Biopsy, MRI, scan and investigation results (where applicable)

Note:

a. If Cancer or Coronary Artery Disease Requiring Surgery and Heart Attack occurs 90 days from the date of issue of benefit or at the date of reinstatement, Crisis Cover Benefit will not be payable.

b. For Crisis Cover Provider claim, Life Assured must survive 30 days from the date of diagnosis for benefit to be payable

3 C. Total & Permanent Disability Claims

Documents Required

i. Duly completed TPD Claim Form

ii. Total & Permanent Disability Medical Report

iii. Original Policy Document

iv. Others Supporting Test/Laboratory Report : Biopsy, MRI, scan and investigation results (where applicable)

4 D. Personal Accident (PA)/PRUacci guard, Weekly Indemnity/PRUacci income & Accidental Medical Reimbursement/PRUacci med

Documents required

i. Duly Completed Claim Form

ii. Personal Accident Medical Report

iii. Police Report (if any)

iv. Original itemised bills

v. Original receipts

5 E. PRUmajor med/PRUhealth/PRUguard My Family Claims

Documents Required

i. Duly completed Hospitalisation Claim Form

ii. Hospitalization Medical Report

iii. Others: Biopsy, MRI, scan and investigation results (where applicable)

iv. Original itemised bills

v. Original receipts

6 F. Pre & Post Hospitalization/Emergency Accident Treatment Claims

Documents Required

i. Duly completed Hospitalization Claim Form

ii. Hospitalization Medical report pertaining to your medical condition (For Emergency Accidental Treatment only)

iii. Original itemised bills

iv. Original receipts

7 G. PRUmed/Hospital Benefits/Daily Hospital Benefit Claims

Documents Required

i. Duly completed Hospitalization Claim Form

ii. Medical report pertaining to your medical condition

iii. Itemized bills (certified photocopy is allowed)

8 H. Surgical and Nursing (S&N) Claims

Documents Required

i. Duly Completed S&N Claims Form

ii. Hospitalization Medical Report

iii. Original itemised Bill

iv. Original receipts

9 I. PRUparent/PRUsenior med Claims

Documents Required

i. Duly completed Hospitalization Claim Form

ii. Hospitalization Medical Report

iii. Original Itemised Bill

iv. Original receipts

10 J. PRUlady/PRUessential lady/PRUessential mother/PRUguard my lady Claims

Lifestage Benefit Claims
Documents Required
i. Duly Completed PruLady Lifestage Benefit Claim Form

ii. Certified true copy of birth certificate OR

iii. Certified true copy of marriage certificate OR

iv. Certified true copy of retrenchment letter OR

v. Certified true copy of Final divorce decree OR

vi. Certified true copy of death certificate
Medical Claim
Documents Required
i.   Duly Completed PruLady Claim Form

ii. Medical report pertaining to your medical condition (Medical Examiner Report for different illnesses/ medical procedure)

      > Carcinoma In-Situ of Breast/Cervix uteri

      > Infant Congenital

      > Pregnancy Complications

      > Rheumatoid Arthritis

      > Skin Grafting due to Burns & Skin cancer

      > Systemic Lupus Erithematosus

iii. Others: Biopsy, MRI, scan and investigation results (where applicable)

iv. Original Policy Document (if applicable)

11 K. Excess amount of PRUmajor med/PRUhealth/PRUguard My Family Claims not covered by employer/other insurers

Documents Required

i. Duly completed Hospitalization Claim Form

ii. Certified True Copy of Medical report pertaining to your medical condition

iii. Others: Biopsy, MRI, scan and investigation results (where applicable)

iv. Certified True Copy of itemized bills

v. Certified True Copy of original receipts

vi. Letter from employer/other insurers indicating the amount paid