Feedback

       
At Prudential, we are committed to quality service and welcome your feedback. Ready to assist you in your insurance needs, we invite you to call, write in or send us an email. This will enable us to further enhance our service standards for you.
 
So whether you have a compliment or even a complaint to share with us, we would like to hear from you. We are readily accessible via these dedicated channels for Compliments & Complaints:
 
 
Compliments & Complaints
16th Floor, Menara Prudential
10, Jalan Sultan Ismail
50250 Kuala Lumpur
 
Tel         : 03-2116 0460
Fax        : 03-2166 0599
 
 
If you are not satisfied with the response or the decision of our Company, you may submit your complaint either to the Financial Mediation Bureau (FMB) within 6 months from the date of our Company's final decision or to Bank Negara Malaysia (BNM).
 
1) FMB
Where a complaint involves a Life insurance policy, the claim should not exceed RM100,000, whereas for complaint on a General insurance policy, the claim should not exceed RM200,000.
 
2) BNM
Complaints referred to BNM shall not exceed RM500,000 involving claims, except if the complaint relates to the quality of service and unfair claim handling.
 
The following are the contact details for FMB and BNM:
 
FMB
Tingkat 25, Blok Utama, Dataran Kewangan Darul Takaful,
4 Jalan Sultan Sulaiman, 
50000 Kuala Lumpur
Tel:  03-2272 2811
Fax: 03-2274 5752
 
BNM
Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Walk-in Customer Service Centre)
Ground Floor, D Block, Jalan Dato’ Onn, 50480 Kuala Lumpur
 
Contact Centre (BNMTELELINK)
Corporate Communications Department, Bank Negara Malaysia
P.O. Box 10922, 50929 Kuala Lumpur
Tel: 1-300-88-5465 (Overseas: 603-2174-1717) 
Fax: 03-2174 1515